Page 13 - Texas811

2023
• Created MarineSafe 811
• Notification of Abandoned Lines
• Total inbound tickets 4,332,983, roughly 10% of all tickets
processed in the U.S
• Total outbound tickets 25,726,828, that’s one outbound
ticket every 1.5 seconds
• Training Request Management App, the founding feature of
the Excava Training product
2022
• Georgia – After hours and weekend calls, English and Spanish
• Oklahoma – English and Spanish calls, Weekend and Holiday web tickets and call outs
2021
Four million+ inbound tickets in a single year.
2015
• New Mexico – Overflow and after hour calls, English and Spanish
• Secondary Research – Saved members $36 million in unnecessary locating costs
• South Carolina – After hours calls, expanded to include Spanish calls through 2021
2014
• Increased tickets submitted in Spanish by over 50% in one year
• Incorporated Damage Prevention Councils of Texas as a non-profit organization
2011
Provided Emergency Contact Center operations for Alabama for weeks after a tornado damaged their contact center
2010
• Changed name to Texas811
• South Dakota and West
Virginia full-service contact
center vendor
• First Texas811 Damage
Prevention Summit
• Minnesota/Gopher State
One Call – Overflow calls through 2013
2008
Organized Regional Safety Meetings covering all 254 counties
1997
Formed Progressive Partnering Currently used in 11 states, processing 23% of total US ticket volume
1987
Opened Contact Center, processed Spanish language calls from Day One
1984
Incorporated as
Texas Excavation Safety System, Inc.
2024, Issue 2 Texas811 • 11